I was impressed with the customer service. I booked a non-smoking, oceanview room with a kitchenette. I was given a smoking room without a kitchenette upon arrival. The front desk changed my room twice, trying to accommodate me with an appropriate room. I didn't have a kitchenette, but I was given a very nice non-smoking room on one of the top floors that had an oceanview, a microwave, and a refrigerator. The decor was very nice. I will book this hotel next year.